FCDL Comment:
Although price of the eligible goods and services was the primary factor in the vendor selection matrix indicated in the documents provided during review, Clint ISD did not then select the vendor based on that its own bid scoring matrix but instead selected a vendor that did not win based on that matrix. Applicants may use customer service as selection criteria as long as it is not weighted the same or more heavily than price of the eligible good and services. In this case, however, that factor was used to trump the outcome of Clint ISD's bid scoring matrix, which therefore means that you are not in compliance with the requirement that the price of the eligible goods and services be weighted most heavily.